Terms and Conditions
Please read through and if you have any further questions please get in touch.
All my work is either one off or cast from life, some variations my apply as all are handmade or hand finished. The images show on social media or on my website are as close a representation as possible. All items are hallmarked as necessary under UK law.
When placing an order with me online or in person you are agreeing to pay the quoted price. Full payment is due before an item can be shipped. I reserve the right to change my prices or content on my website at any time, but you will only ever be asked to pay the published price.
Refunds, exchanges, and cancellations.
All orders can be cancelled within 48 hours, a full refund will be given.
Any returns or exchanges must be made within a month of purchase. (Please contact me if this is a problem) A returned item should be as new unworn and in a resaleable condition, with all pristine packaging. You must inform me before any returns are made.
Full refunds can only be given on cast for life items and items already in stock. Items which are made to order can be exchanged for items of the same value or more, or gift vouchers issued for use later. (Vouchers are valid for one year and are non- transferable)
I cannot cover the cost of return postage.
Refunds will not be given if items are worn, or I consider they have been misused.
All refunds will be made through the original payment method.
Deposits
A 50% deposit will be required for all commission or bespoke items and are non-returnable once materials have been purchased.
Commission Process
When placing an order, it will be considered as a commission, if the piece is a repeat of a one-off design or an original design. As mentioned previously, finished piece may vary slightly from images shown as all items are made by hand.
After a conversation, either via email, message, in person, on the phone or via video call the order is confirmed. Ring sizing will only be considered accurate if done in person. Otherwise it is at the customer’s risk. In these circumstances the size should be given in UK sizing and a picture of the sizer in place on the hand should be emailed. Once 50% payment has been made the order will be actioned. Once completed the final payment should be made, either on collection, or before posting out.
Please note: Some items particularly rings cannot be altered once complete, including sizing. A replacement item can be made in the same design if the original item was a stock piece, and (if a gemstone ring) and a replacement gemstone is available. If resizing is possible or required once sale is complete an additional fee will be charge for this work.
It is worth remembering that even the most durable of metals may show wear and tear if worn every day. Some gemstones will not withstand robust wear, please ask for advice in this instance. Most gemstones should be regarded with care, it is advisable to take jewellery off while swimming, cleaning, gardening/DIY or playing sport.
Please let me know if you need a valuation receipt for insurance purposes.
Many pieces of my work will be photographed for use in social media, once completed or in process of being made. Please advise if this is not acceptable with your commission.
Privacy Policy
Katherine Lawrie Jewellery
MY EASY TO READ WEB SITE AND SERVICES PRIVACY POLICY
Your privacy is important; I am committed to respecting the privacy of everyone who visits
my Website and uses my services.
My website does collect and use information from users in ways that are useful to you and in
a manner consistent with your rights and my legal obligations.
This Policy applies to my use of any of the data collected by me in relation to your use of my website or services.
Please read my privacy policy carefully. If you do not agree with my privacy policy you must
stop using my website. If you continue to use my website after reading my privacy policy I will assume that you agree with it.
In this Policy “I”, “Me” and “My” refer to Katherine Lawrie
In this policy “My Site” and “Website” refer to www.klawriejewellery.co.uk
1. INFORMATION ABOUT ME
My Site, www.klawriejewellery.co.uk is owned and operated by Katherine Lawrie, Southdown Cottage, Yapton Lane, Walberton, Arundel, West Sussex, BN18 0AS
I am the data controller for My Site www.klawriejewellery.co.uk and services.
2. WHAT DOES MY PRIVACY POLICY COVER?
This Policy covers your use of My Site and services offered for example jewellery workshops. My Site does contain links to other sites; however I do not have any control over how your data is collected, used or stored on these sites. I suggest you look at the privacy policy of each website you visit.
3. YOUR INFORMATION, WHAT MIGHT I COLLECT?
When voluntarily submitted I may collect some or all of the following data:
Your Name
Your email addresses
Your postal address
Your telephone number
Your financial information
Some data such as your IP address will be collected automatically by my website; you can find out more about this in section 10 or in my Cookie Policy
I do not collect sensitive personal data or data from children under the age of 13. If you believe a child you are responsible for has used my website please contact me and I will ensure all data is deleted.
4. HOW MIGHT I USE YOUR DATA?
I use your data to provide products and services to you as follows;
Responding to communications initiated by you.
Supplying you with my news and offers when you sign up to a mailing list. Please
note you can unsubscribe from a list by using the link at the bottom of every email.
Analysing usage of My Site; this enables me to improve My Site and your experience of it.
Accounting obligations. I keep basic records for accounting purposes only for up to
seven years.
4.1 In some cases the collection of your data will be to fulfil a lawful or contractual
requirement; the purchase of an item of jewellery for example. In these cases, your data will not be used for any reason other than that for which it was given.
4.2 When you sign up for a newsletter you will be giving me consent to use your data for contacting you via email with information, news and offers on my products and/or services. I will never send spam or pass your details to third parties for their marketing purposes.
4.3 I will always ensure your personal data is processed in accordance with the GDPR. I will only process your personal data if at least one of the following basis applies:
Consent: You have given clear consent for me to process your personal data for a specific purpose.
Contract: The processing of your data is necessary for fulfilling a contract I have with you, or because you have asked me to take specific steps before entering into a contract.
Legal obligation: The processing is necessary for me to comply with a legal obligation.
Vital interests: The processing is necessary to protect someone’s life.
Public task: The processing is necessary for me to perform a task in the public interest or for an official function.
Legitimate interest: The processing is necessary for my legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individuals personal data which overrides those legitimate interests.
5. HOW LONG WILL I KEEP YOUR DATA?
I will keep your data for as long as I need it to fulfil the reasons given in section 4 or for as long as you give me permission to keep it. Your data will always be deleted if I no longer need it.
6. WHERE DO I STORE YOUR DATA?
6.1 Your data security is important, to protect your data I have put in place suitable electronic, physical and procedural safeguards to secure it.
6.2 Some of your data may be transferred outside of the European Economic Area (the EEA). By submitting your data to me you are deemed to accept and agree to this.
6.3 Where data is transferred outside of the EEA I will take all reasonable steps to ensure it is treated as safely as it would be within the EEA.
6.4 Please remember that any data transfer via the internet may not be totally secure, you are advised to take suitable precautions when transmitting any data.
7. WHO DO I SHARE YOUR DATA WITH?
7.1 I use third parties to help me supply products and services to you. Services third parties provide include payment processing, product delivery and marketing. Third parties may require access to some or all of your data. I will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights.
Third parties I currently use:
Newsletters
Third Party: Mail Chimp
Personal data shared: Name. Email address
Purpose: To provide you with information, news and offers
Lawful basis: Consent
Find their Privacy policy here: https://mailchimp.com/legal/privacy/
Customer enquiries
Third Party: BT email/ windows live mail
Personal data shared: Name, Email address, other contact information as supplied
Purpose: To allow me to correspond with clients and prospective clients
Lawful basis: Contract
Find their Privacy policy here: https://privacy.microsoft.com/en-gb/privacystatement
Processing orders of products and services
Third Party: Royal Mail
Personal data shared: Name, Postal address
Purpose: To arrange delivery of products
Lawful basis: Contract
Find their Privacy policy here: www.royalmail.com/privacy-policy
Third Party: PayPal
Personal data shared: Name, email address, postal address, and financial details
Purpose: To take payment for products purchased by you
Lawful basis: Contract
Find their Privacy policy here: www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Third Party: Global Payment
Personal Data shared: Card details, Partial address details.
Purpose: To take payment for products purchased by you.
Lawful basis: Contract
Find there policy here https://www.resources.globalpaymentsinc.co.uk/en/privacy-statement
Third Party: Folksy
Personal data shared: Name, Postal address
Purpose: To arrange delivery of products
Lawful basis: Contract
Find their Privacy Policy here: https://folksy.uservoice.com/knowledgebase/articles/54066-4-privacy-policy
Website administration
Third Party: Wordpress
Personal data shared: Name, Email address, IP address
Purpose: Website hosting
Lawful basis: Legitimate interests
Find their Privacy policy here: https://en-gb.wordpress.org/about/privacy/
7.3 If I am legally required to share your data I will comply as required by law. I will not require consent from you in order to do this.
8. HOW YOU CAN CONTROL YOUR DATA
8.1 When you submit information via My Site, Newsletter sign up forms or Workshop sign up forms please only provide the data I have asked for. I will never ask for sensitive personal data.
8.2 You may restrict your internet browser’s use of Cookies. For more information, see section 10 or my Cookie Policy
8.3 You have the legal right to withdraw consent for the use of your personal data by me at any time. Contact me using the details in section 14.
9. YOUR RIGHTS UNDER GDPR
You have the right to request access to, deletion of or correction of, your personal data held by me.
You have the right to complain to a supervisory authority.
You have the right to be informed of what data processing is taking place.
You have the right to restrict processing.
You have the right to data portability.
You have the right to object to the processing of your personal data.
You have rights with respect to automated decision making and profiling.
To enforce any of these rights or to ask any questions about my privacy policy please contact me using the details in section 11.
10. COOKIES
My Site may place first party Cookies on your device. First party Cookies are placed directly by me and are used by me to improve your experience of My Site. By using My Site some third party Cookies may be placed on your device.
My Site uses analytics services provided by Wordpress who use cookies to collect and analyse usage statistics, enabling me to better understand how people use My Site.
To find out more about how I use cookies you can read my Cookie Policy.
11. CONTACTING ME
If you have any questions about My Site, Services or this Privacy Policy please contact me via email at klawriejewellery@btconnect.com or by post at Southdown Cottage, Yapton Lane, Walberton. Arundel BN18 0AS
.
12. PRIVACY POLICY UPDATES
I may make necessary changes to this Privacy Policy from time to time. Changes will be posted on my website. You should check this page from time to time to make sure you are happy with any changes. Use of my website assumes you are happy with this policy and any changes made to it.
Effective date of this privacy policy: June 30th, 2018